Advantages: Very helpful and efficient Disadvantages: None to date
I have been with SouthernElectric now for 3 years since moving into a property that unfortunately, has storeage heaters. I decided to go to them because the people we bought the property off recommended them. I was very impressed at the time at how quickly I got through to the Customer Services and set up an account.
I had never had storeage heaters before and wasn't sure of how they worked on the Economy 7 tariff. The customer services representative was very helpful and explained how Economy 7 worked and the advantages and disadvantages and also arranged for some literature to be sent out to me on storeage heaters. I received an information pack within 3 days and was very impressed at the time and effort that she had made on my behalf.
Since then I have been very pleased with the service. On one occasion they sent me ...
Advantages: Hard to think of any Disadvantages: Could end up in Hot Water
It is not very often I have to deal with people who are completely un co-operative and refuse to listen to reason but today SouthernElectric went straight to the top of the list.
Let me tell you a story.
I have a friend who is Swedish but lives in this country and SouthernElectric are her suppliers.
For several years she had paid £ 40 per month for her electricity with no problems whatsoever.
When a friend informed her that it sounded a bit high for a small cottage she contacted SouthernElectric who agreed with her and reduced it to £ 30 - which she has continued to pay ever since.
Then - disaster struck - after years of estimating bills they finally read the meter and sent her an invoice for over £ 2700. This obviously came as a terrific shock and was eventually put down to mis use of an immersion heater.
Now ...
Advantages: pay as you go and no shock bills Disadvantages: have to take key to shop but then go to the shop sometime anyway
We are on SouthernElectric but we never have a bill.
A few years ago we swopped over to having a key. This means that we pay for the electricity before we use it.
We do this by taking the key to the local shop and handing it over the counter. They put it in a machine and put on the key however much money we want. A bit like a swipe card for your mobile phone.
We then take it home put it in our meter and hey presto we have electricity for that amount. Bet you are asking what if the shops shut or we forget. Well then we go on emergency. This means we have £5 worth of electricity that we can use. To "pay it back" we just charge our key when we can plus with an extra £1 and back to normal.
This saves us having bills and not knowing how much it will be. We know exactly how much electricity we use and no bill.
We have ...
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