Essential Eddy Arnold, The - Eddy Arnold

Advantages: NONE
Disadvantages: Service staff

...I went to Arnold Clark to buy my first car and was very pleased with the service i recieved from the sales staff, i spoke to 4 different people and all were helpfull and friendly. I signed up for a used 55 reg Ford Focus, which i recieved a great deal including 6% finance including 12 months warrenty, 6months MOT and 12 months autocare mechanical warrenty (which i later found out i was paying for and they weren't free as i was lead to believe) I picked the car up on tuesday and drove it home and then found that the bonnet would not open, I phoned them up and was told i wouldn't be able to take it back until Saturday, my dad then phoned and i was told to take it back immediatley. I dealt with the servicing manager Ian (who you would assume would look after customers to his best ability.... wrong!) It then took until... Read review

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Advantages: Help you to avoid
Disadvantages: You may be ripped off as well

...My Husband purchased a Vauxhall Omega in June 2005 from Arnold Clarks Newcastle Stoke-on-Trent, After 16 days my husband had to take the car back as the engine management light had come on, they had the car for 1 week, and told us that it was now fine. It was fine until February 2006 when again the engine management light came on and the car (It is Auto) went into what they call get you home mode, whereby the gearbox sticks in high gear meaning the car has to be driven manually. It was taken to a Vauxhall garage of Arnold Clarks, and was there for 3 days. We were told that they had changed the Cam Belt and Water Pump, Why we do not know as it had nothing what so ever to do with the problem. The problem had not been resolved at all. We took the car back as the problem was getting worse, they had the car for 4 days and we were told that... Read review

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Advantages: none
Disadvantages: everything

...i think this letter perfectly discribes how arnold clark treat their customers after the sale I am writing on behalf of my partner Richard Clark concerning a complaint he would like to pursue regarding your branch in Newcastle-under-Lyme.On Saturday 20th of June at around 9.30am Richard arrived in his Alpha Romeo 147 to get, what he understood, a free service as he thought it was part of the contract upon purchasing the car in June 08. Once there he was told he did not have a free service on the vehicle and so would have to pay. My partner kindly refused and was advised to see the sales manger a Mr Chris Hargreaves. My partner took the advise and did see him. At this point he was shown a contract which did not match his own. Upon discussion the sales manager agreed with Richard that something was wrong and he would see what he could do... Read review

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