Looking Back - Eddy Arnold

Advantages: NONE
Disadvantages: Service staff

...I went to Arnold Clark to buy my first car and was very pleased with the service i recieved from the sales staff, i spoke to 4 different people and all were helpfull and friendly. I signed up for a used 55 reg Ford Focus, which i recieved a great deal including 6% finance including 12 months warrenty, 6months MOT and 12 months autocare mechanical warrenty (which i later found out i was paying for and they weren't free as i was lead to believe) I picked the car up on tuesday and drove it home and then found that the bonnet would not open, I phoned them up and was told i wouldn't be able to take it back until Saturday, my dad then phoned and i was told to take it back immediatley. I dealt with the servicing manager Ian (who you would assume would look after customers to his best ability.... wrong!) It then took until... Read review

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Advantages: Help you to avoid
Disadvantages: You may be ripped off as well

...My Husband purchased a Vauxhall Omega in June 2005 from Arnold Clarks Newcastle Stoke-on-Trent, After 16 days my husband had to take the car back as the engine management light had come on, they had the car for 1 week, and told us that it was now fine. It was fine until February 2006 when again the engine management light came on and the car (It is Auto) went into what they call get you home mode, whereby the gearbox sticks in high gear meaning the car has to be driven manually. It was taken to a Vauxhall garage of Arnold Clarks, and was there for 3 days. We were told that they had changed the Cam Belt and Water Pump, Why we do not know as it had nothing what so ever to do with the problem. The problem had not been resolved at all. We took the car back as the problem was getting worse, they had the car for 4 days and we were told that... Read review

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Advantages: none
Disadvantages: everything

...blowing back cold. My partner decided to get a second opinion and went to an authorized Alpha Romeo Dealer called Platts in Stoke-on-Trent. They did a diagnostic on the car which cost £70. They discovered that it was not actually the flap that was proposed by Arnold Clark it was the heater motor, which incidentally is covered by the Autocare warranty. Richard was told coincidentally that this as quoted by the Arnold Clark service department would be £600 - £700. My partner was asked how long the millage had been flashing for, to which he replied since he had the car. He was informed that the heating was the reason for this. The mechanic went on to say that the heater motor was found stuffed up the dash board and wrapped in electrical tape to attempt to secure it in place. Astonished at this finding Richard felt that the Arnold Clark dealership... Read review

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